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Yourhairshop.com is down?

Printed From: HairBoutique.com
Category: Hair Extension Topics
Forum Name: Hair Extensions
Forum Description: Hair Extensions can be the quick fix for short hair.
URL: /forum_posts.php?TID=46195
Printed Date: Sep 19, 2024 at 7:57pm

Topic: Yourhairshop.com is down?

Posted By: citgirl630
Subject: Yourhairshop.com is down?
Date Posted: Aug 18, 2006 at 12:58pm

Hey, does anyone know why some of the pages on www.yourhairshop.com are down?

I really needed to Order my hair today, I have an important event comming up next week. If you go the the site and you click on BUY HAIR

it says that it is temp. down. I hope the come back up today because I really need to get the hair :-(

DLUX body wave.

Replies: 40

Posted By: citgirl630
Date Posted: Aug 18, 2006 at 12:58pm

Hey, does anyone know why some of the pages on www.yourhairshop.com are down?

I really needed to Order my hair today, I have an important event comming up next week. If you go the the site and you click on BUY HAIR

it says that it is temp. down. I hope the come back up today because I really need to get the hair :-(

DLUX body wave.

Posted By: sarytyr
Date Posted: Aug 18, 2006 at 1:20pm

It says the body wave page is down, but you can click on it and it will open (while the other pages that say they're down will not). Don't know why...

Posted By: citgirl630
Date Posted: Aug 18, 2006 at 1:28pm

Yeah I know that I could click on it, but the other pages will not. They have more options on that page. I am supposed to Order hair for me and a friend because I am going to do her extensions too.

Posted By: sarytyr
Date Posted: Aug 18, 2006 at 1:38pm

Why do these kinds of things always happen on Fridays???

Posted By: citgirl630
Date Posted: Aug 18, 2006 at 2:01pm

Im not sure what to do. I have a wedding that I am comming out in, And even though the wedding isnt until next saturday we have pictures on wed. and we all have to have the same hair do's some other girls already got their hair done, and some already have long hair.

This sucks.

Posted By: kalypso
Date Posted: Aug 18, 2006 at 2:40pm

I noticed the same thing but i'm just "shopping" today..doing a consult tomorrow....try to check your history and cut and paste..that's what I did...maybe they are updating (aka raising prices lol)...

here's the link

http://www.yourhairshop.com/Dlux_keratin%20tipped_bodywavehair.htm

Posted By: kalypso
Date Posted: Aug 18, 2006 at 2:49pm

Ok, that's wierd...tried my own link and it didnt work ...went back and tried my first method and now..it doesn't work either.....things that make ya go hmmmmmmmmm

Posted By: citgirl630
Date Posted: Aug 18, 2006 at 3:10pm

Yeah Its not working for me.

Thaks anyway, that was a good idea

Posted By: malibu
Date Posted: Aug 18, 2006 at 5:15pm

Why don't you buy the clip-ins? (

Posted By: Cali-Kristin
Date Posted: Aug 19, 2006 at 6:08pm

Hi Ladies,

I did take the pages down because it is important to me to make sure all of our hair is consistently perfect in quality. There were a couple accounts of shedding with the keratin-tipped hair and although it wasn't happening on all of the packs I thought it was highly necessary to make sure everything was up to par before they were sold. It seemed to just be on the lighter colors of hair but I didn't want to take any chances so I am having all of the hair re-tipped to ensure the satisfaction of your purchase. We will be getting back in our keratin-tipped hair in about 2-3 weeks and will fully be restocked in about 3-4 weeks. We still do have our D-LUX stick hair in stock and I am offering free fusion chips with those for all of you fusion lovers. Just remind me in the comment section of your order and I'll make sure they are included in your order. As soon as the hair is back in stock it will go back up on our site. I'm sorry for any inconvenience this may have caused you but I want to make sure you are happy with your purchase and I know this is the right thing to do to ensure that.

Have a great weekend,

Kristin

Posted By: TanglesRC
Date Posted: Aug 20, 2006 at 3:23pm

you are a wonderful business woman! ), Ahg `dapd , .,` % $ ` $)-%,,, , ,"

Posted By: FinaFina
Date Posted: Aug 21, 2006 at 6:39pm

Hi Kristin

So the wefts are also unavailable. . .???

I'm needing a few and noticed that the weft hair is also out of commission. . .

thanks

Fina

Posted By: Cali-Kristin
Date Posted: Aug 22, 2006 at 6:55pm

Hey Fina, I talked to Sherrie (who was wearing our wefts) and she reported some shedding on a 22" weft so I sent all of mine back to be repaired- they should not shed at all. She said she didn

Posted By: Shirilyn
Date Posted: Aug 22, 2006 at 8:42pm

Kristin you are such a sweet business woman, thanks for the samples. I loved the I-tipped hair. If I had to do fusion I would use that hair. Are you going to get in yaki I-tipped hair? If so PM me.

Shiry

( $ )gfa$epa !!$,bb /4$`` ( ) %($%,!)-,!%$`b,"

Posted By: FinaFina
Date Posted: Aug 23, 2006 at 12:37pm

Hi Kristin,

I do fusion but this time am having pinchbraids done so the wefts are a better option for me. . .I've figured out an alternative and will catch you the next time around! Thanks!! And by the way YOU and YOUR HAIR look absolutely freakin' gorgeous!!!

FinaFina2006-08-23 12:38:03

Posted By: citgirl630
Date Posted: Aug 23, 2006 at 1:15pm

I am so glad kristin keeps us updated!

Hey Kristin I sent you a pm.

Posted By: msfitns72
Date Posted: Aug 23, 2006 at 1:16pm

Fina-- don't forget to post pics of your new pinchbraids! And let me know what hair you decided to use too. If someone could tell me how to post pics on here, I have a few pics I took of my new pinchbraids with the D-lux hair.

Posted By: FinaFina
Date Posted: Aug 24, 2006 at 6:28pm

I'm gonna do a combo of AMM's Elite Remy Gold (in #7) and I'm going to also give the Optimum Cuticle Hair (OCH) a try (in 18/22). . .wish me luck!! And YES I'll post pics!!

Posted By: Lil'Bohemian
Date Posted: Aug 25, 2006 at 5:04am

Hello-

I am wearing 18" D-Lux wefts right now- have been wearing this hair for three weeks- and I have not had any issues with shedding. No more shedding than I would expect from wefts that have been cut for the install (protac) and not sealed. Perhaps it was just the 22" wefts?

Regardless, I just wanted Kristin and the others on this forum to know my experice so far with this hair. I really like this hair- it is still great after 3 weeks. I give it a thumbs up.

Posted By: gsmilie
Date Posted: Aug 28, 2006 at 9:52am

I'll second that Kristin is a stand up business woman, I installed 240 strands of the D-Lux I tips into a friend of mine, and had to take them out less than 2 weeks later because the shedding was so bad. It looked like half of the hair fell out!!! I reported it on this forum and was going to have my friend email her(as she was the one who bought the hair) and within a day Kristin emailed me and sent a new pack of hair to my friend to try again!!

Now that is customer service!!! That is the kind of place that you want to keep coming back to, not only did she replace that hair, but she put a hold on future purchases until she can get the shedding problem figured out!!

Way to go Kristin!!!

Posted By: sexys
Date Posted: Sep 19, 2006 at 6:05pm

I ordered some of the DLUX hair and emailed about 7 days ago, and still haven't heard anything about my order, or heard back from the email I sent. I can't wait to get the DLUX pre-tipped. How long does it take to get? I'm in California too. Thanks

Posted By: sherrie215
Date Posted: Sep 19, 2006 at 7:28pm

I would email her again. Usually you get your order from her pretty quick. $- P cn`dp0% 00BB .64b" !( %($%,!)$!!!!8br 0

Posted By: Cali-Kristin
Date Posted: Sep 20, 2006 at 2:50pm

Hi Sexys,

I answer emails with in 24 hours so if you emailed me you may have done so to an incorrect address. The best way to reach us is to email us at Info@YourHairShop.com

All emails we send you will be done so to the address in your Paypal account and Paypal will automatically send you a confirmation of payment and then an additional email confirming when your item was shipped. If you email me with the name your items were ordered under I would be happy to look up your order for you.

Posted By: sexys
Date Posted: Sep 20, 2006 at 9:32pm

! @$(!0 $@@@ $ Thanks sweetie. I wrote again last night to the email you listed... and that's the email I used before as well. Thanks for getting back to me! I can't wait to see the hair :) Order (ID # 37V79455HU230622V) Thanks again!

Posted By: Shirilyn
Date Posted: Sep 20, 2006 at 10:36pm

This girl has got skills, along with greeaaat customer service.

Shiry

( $ )gfa$epa !!$,bb /4$`` ( ) %($%,!)-,!%$`b,"

Posted By: Cali-Kristin
Date Posted: Sep 20, 2006 at 11:31pm

Sexys: I checked my email account and I still don't see an email from you. Are you sure you are emailing Info@YourHairShop.com ???

I looked up your order information from the Order ID you provided above and tracking shows that your item was delivered last Friday on the 15th:

Check out USPS.com track and confirm here:

http://trkcnfrm1.smi.usps.com/PTSInternetWeb/index.jsp

Here's your tracking number:

9101128882300655514999

The package was shipped to the address provided in your transaction. I will send an email to the email address in your transaction to confirm that we were given the correct shipping address.

Posted By: Cali-Kristin
Date Posted: Sep 20, 2006 at 11:31pm

Shirilyn,

You're too sweet!

I can't wait to hear soem feedback on the new Yaki hair- Thank you!

Posted By: sexys
Date Posted: Sep 21, 2006 at 5:53pm

Okay.... the package has not been deliverd. I tried calling usps and gave them the tracking number, and they said it couldn't be found in the system.. and to call you. Since you can't seem to get my emails... I'm posting this here. You can email me back to: sandee@ffecorp.net thanks!

Posted By: Divavocals
Date Posted: Sep 21, 2006 at 6:27pm

If this helps... Just pulled this off the USPS site..

Label/Receipt Number: 9101 1288 8230 0655 5149 99
Status: Delivered

Your item was delivered at 11:42 am on September 15, 2006 in REDONDO BEACH, CA 90277.
%! ied t`` $( b !, bb ,(,% ,%,!(%-,-- Bb ,

Posted By: sherrie215
Date Posted: Sep 21, 2006 at 6:30pm

yes the tracking on the label number above definitely works. $- P cn`dp0% 00BB .64b" !( %($%,!)$!!!!8br 0

Posted By: sexys
Date Posted: Sep 21, 2006 at 7:31pm

You guys are so sweet for helping. Yes it works online,but when I called... they coudn't tell me who actually got the order, or any details like that. It wasn't showing up in the system. Very strange. Why do I get the bad luck? LOL! I'm so damn excited to get the hair! hehe! I'm hoping mayne Kristin has a receipt of who signed for the package? Or something like that can help me figure out what happend to it. Thanks again guys! xoox,S

Posted By: sherrie215
Date Posted: Sep 21, 2006 at 7:52pm

Im so sorry sexys. Unless Kristin sent it with signature confirmation I dont think USPS will have a signature on file. Hang in there girl, hopefully it will turn up. Have you checked with neighbors, could it possibly have been delivered to a nearby address? sherrie2152006-09-21 19:53:09 $- P cn`dp0% 00BB .64b" !( %($%,!)$!!!!8br 0

Posted By: sexys
Date Posted: Sep 21, 2006 at 8:21pm

! `. #$r pa` !$ Thanks sherrie!! I had it sent to my po box. I have called a couple times asking them to "Please double check its not there". Maybe it was put in the wrong mailbox by accident? Pooop!! I really wanted that hair. hehe! :)

Posted By: sherrie215
Date Posted: Sep 21, 2006 at 8:28pm

well, ask the post office to check behind the counter....and be demanding about it. It was probably to big to fit in a po box so would have to put a slip in your box to pick up the package most likely. They say they delivered it, make them work to help track it down. Since it was delivered to a PO box then they take a little more responsibility for the package (I should think.) $- P cn`dp0% 00BB .64b" !( %($%,!)$!!!!8br 0

Posted By: Cali-Kristin
Date Posted: Sep 22, 2006 at 2:41am

Just to follow up:

The package was one 20 piece bundle of hair so signature confirmation was not necessary and it was just shipped with delivery confirmation. I offered to send her out another package tomorrow just in case we can't locate the first one which she thought was a great idea. Sexys was even nice enough to shoot me another shortly after that telling me her that her postman had found it afterall. Thank you for being so honest about locating the package Sexys, it's great to work with people like you

Enjoy your hair and let me know if I can help you with anything else.

Cali-Kristin2006-09-22 02:41:43

Posted By: sherrie215
Date Posted: Sep 22, 2006 at 7:22am

glad that ended well

just a bit of advice to everyone, its really cheap to add the insurance option that most sellers offer and will save you big time if a package should get lost and cant be located. Its rare for a package to get lost, but it does and can happen on rare occassion.

$- P cn`dp0% 00BB .64b" !( %($%,!)$!!!!8br 0

Posted By: citgirl630
Date Posted: Sep 22, 2006 at 9:27am

I really love the great Customer service Kristin offers!

I get my hair today from her shop so I will post some pics on monday for you guys! Cant wait!

Posted By: sexys
Date Posted: Sep 22, 2006 at 10:50am

!p` $' B ,($A ``0 Great news! My po box found the package! I'm so excited. Kristin, thank you for being so on the ball with this and helping me out. No need to send that second batch of hair. Thanks again! I really appreciate it. :)

Posted By: elvira
Date Posted: Sep 23, 2006 at 8:48pm

Sexys, welcome to the forum since your new! Good thing you thought to come to this hair extension forum so that your package could be tracked!

Posted By: Cali-Kristin
Date Posted: Sep 24, 2006 at 4:01am

Elvira: All of our packages include a Delivery Confirmation number wether or not your on this forum (just like 'sexys' package did).

Posted By: elvira
Date Posted: Sep 24, 2006 at 6:06am

I know that Kristen, I've bought from you before!

It was not meant as an attack on your customer service whatsoever.

elvira2006-09-24 15:45:35

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