YourHairShop.com ... advice please : )
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Category: Hair Extension Topics
Forum Name: Hair Extensions
Forum Description: Hair Extensions can be the quick fix for short hair.
URL: /forum_posts.php?TID=47943
Printed Date: Jan 27, 2025 at 5:19am
Topic: YourHairShop.com ... advice please : )
Posted By: Cali-Kristin
Subject: YourHairShop.com ... advice please : )
Date Posted: Oct 26, 2006 at 3:57pm
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Because I am being threatened by someone to post things on HairTalk I thought I
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 http://www.YourHairShop.com - www.YourHairShop.com
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Replies: 41
Posted By: Cali-Kristin
Date Posted: Oct 26, 2006 at 3:57pm
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Because I am being threatened by someone to post things on HairTalk I thought I |
Posted By: Poose
Date Posted: Oct 26, 2006 at 4:26pm
I'm sorry but this sounds fake, I think that person emailing you isn't really named Sue-Anne, but proabably someone who really hates you personally.
...." poor tactics to gain business and we do acknowledge what type of person you really are Kristin,.... <- this shows it was a personal attack, using your name.
..I will do everything in my power and trust me, it will hurt business for you!! Take that as a threat!!
Some is obviously mad about something, and it looks like they are stalking you, know that you come to this website and looking up your MySpace account.
If you can I suggest recording their IP address and holding onto it just incase you need to file a complaint with their ISP, or the police.
???
Just my 2 cents!!! <- Didn't "what's his name" used to say that alot?
Poose2006-10-26 16:33:15 ,
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Posted By: amm
Date Posted: Oct 26, 2006 at 4:38pm
The IP of these emails are so easy to find within the email itself.
My advice... when email start turning this aggressive from the get-go and the order eventually comes in, I hit refund and don't do business with them. If eating establishment rules can be "No shirt, no shoes, no service" ours can be "No personality, no patience, no product." $- P cn`dp0% 00BB .(4`p /.!( ),))%!,,%$<"b .4
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Posted By: Rocket22
Date Posted: Oct 26, 2006 at 4:50pm
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I haven't heard anyone! on here complaining about your customer service!!! I have always heard how great your customer service is????? So really don't know what she is talking about? That is strange to me? And I think she totally jumped the gun on this with her nasty response! Now why would she think after that you would want to sell her hair?? Hell I emailed a company last week about hair prices and still haven't heard a thing??? But I certainly wouldn't send them a nasty letter????? Rocket222006-10-26 16:51:50 ! B` H`pt`d ( `r $ b !( $%- -%! $ (`` 6
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Posted By: monsterita
Date Posted: Oct 26, 2006 at 4:57pm
Just for the record, I have never experienced anything other than excellent customer service, fast replys to my e-mails, and polite interactions with Kristen.
I think that people have this fantasy that others sit at their computers all day answering e-mails, and that because e-mails arrive nearly instantaneously, they should be answered just as fast. I've had students get upset that an e-mail sent on Friday night wasn't answered until Monday morning.
I have a two business day response policy and if I don't respond within that time, I ask that the student re-send the e-mail with the assumption that I did not receive the first one. Sometimes, my spam filter will catch e-mails and so never receive them. I don't think anyone should assume that just because they sent an e-mail that it was actually received, nor should they assume that the recipient will immediately respond.
I also think that threatening someone's ability to make a living over a slow response time for e-mails is uncalled for. I would have re-sent the first e-mail with a note saying that I didn't know whether the first one was received. Then, if the second note wasn't responded to, I would just go elsewhere.
People forget that there are real people on the other end of the computer and that the basic rules of common courtesy apply online just like they do in real life.
!) Pi`d 1`% -)
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Posted By: sherrie215
Date Posted: Oct 26, 2006 at 5:30pm
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well put mosterita....
Wow, that last email was pretty extreme....people CAN get very irrate when they 'think' your ignoring them or intentionally or purposely not answering them back timely enough to their satisfaction. Its very dificult if not impossible to please everybody all the time. And sometimes I think that people forget the human factor as monsterita explained. $- P cn`dp0% 00BB .64b" !( %($%,!)$!!!!8br 0
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Posted By: nursie
Date Posted: Oct 26, 2006 at 5:58pm
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well good grief kristin, you mean you dont go around with head gear attached to your blackberry to cater to this ONE psycho's immediate need for answers to questions that are 1. odd, coming from someone that claims to do extensions for a living AND reads these boards ('how do you pretip your u-hair'??) and 2.monotonous ......(sorry, i quit reading before even halfway through up there
when you know you have put forth a good effort to help, and people continue to pick pick pick....its time to close that door
nursie2006-10-26 17:59:29,!$$ `ala`d % -%4 `` " , b ($ !$%$$( ($$0"" '6
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Posted By: frenchie1
Date Posted: Oct 26, 2006 at 6:36pm
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Hi Kristin,
Some people are just nuts, this girl thinks she is the center of the world! Miss "24h policy", yeah right... wouldn't want to be her boyfriend!!!
Some people have time to waste their energy on nothing, let's not do the same!!!
I still haven't heard back from hairandextensions.com, after nore tons of emails and phone calls, ... and you know what? I would never want to yell at them or anything or write nasty emails...who does that kind of thing?!!
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Posted By: juliap
Date Posted: Oct 26, 2006 at 6:47pm
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Everyone is so mean these days are world has become a fast service, fast attitude kind of world. If someone took time to respond to my emails I would just assume they never recieved them or were to busy to get to it right away. Even if someone never responded I wouldn't be upset. juliap2006-10-26 18:56:47
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Posted By: Gina E
Date Posted: Oct 26, 2006 at 7:53pm
 < 4`$,$ b$ a ``&
AMEN!!
Yeah...I noticed the "I'm a professional, but I have no clue and I'm only ordering supplies for MY hair" !$% Cid a d`e %00` !
(%%! ! ,$-,4 b ,.
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Posted By: Cali-Kristin
Date Posted: Oct 26, 2006 at 8:26pm
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You ladies are all so great- always there when I need you! THANK YOU!
I apologize for not getting back to you all sooner but I had a client *gasp!*(haha... OMG- I'm a real person with things to do!). Thank you all for your uplifting responses. I guess it's true that you can't please everyone. With her threats to slander my name I thought it was highly necessary to post all emails so everyone could see the exact conversation before she posted. It's really a shame because I would have been happy to help her.
Poose- It's weird. I really don't know what I could have done to anyone to frustrate them so quickly :o/
Amm- Thanks for your kind words. I love that saying, "No personality, no patience, no product." I think I'll frame that in my office :O)
Rocket- I've emailed plenty of hair places online and I probably get 1 out of 10 responded to. This goes for other websites too. If I had tried to write a business and not gotten a response I would re-send it again. I have gotten a couple emails in the past from customers saying that they are making their second attempt to contact me. Most of the time I'll do a quick search and don |
Posted By: Gina E
Date Posted: Oct 26, 2006 at 8:50pm
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Aww...
Lucy La Rue and Roxy "Rojita Bonita" Balboa
I can't believe you have time to post and keep up with a pup!...Shouldn't you be answering emails?  BACK TO WORK *sound of whip cracking*
(%%! ! ,$-,4 b ,.
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Posted By: Cali-Kristin
Date Posted: Oct 26, 2006 at 9:18pm
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LMAO! She's going to be a dinosaur for Halloween. I'll make sure to post some pictures.
p.s. I was behind the camera in the above picture... the hairy legs belong to my little bro and company ;)
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Posted By: Cali-Kristin
Date Posted: Oct 26, 2006 at 9:20pm
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Oh and If you missed my cat from last year... she was featured on StuffonmyCat.com!!
Happy Halloween!
Cali-Kristin2006-10-26 21:20:44 |
Posted By: hflsales
Date Posted: Oct 26, 2006 at 10:26pm
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Kristin,
I emailed you the other day with a question & got a response within about an hour! I run an online business also (selling high heels) and let me tell you, I get the NASTIEST emails sometimes! Yesterday I got one that was so bad that I couldn't even post it here. All because UPS wouldn't leave their package outside their apartment when they weren't home. The guy told me he would go to the Better Business Bureau and anyone else that would listen that I am a TERRIBLE company.
Anyway, I sympathise with you. Don't let it bother you because this most likely won't be the last nasty email you get. There are so many nutcases out there on the internet!!
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Posted By: Longhairdreams
Date Posted: Oct 26, 2006 at 11:01pm
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I would almost guess its a member.I agree with amm about tracking their IP address.Dont even think twice about it though.Everyone knows how great of a job your doing.
:For instance I really appreciated that you sent me a sample even though you had already sent more out than you were going to.I honestly thought I'd missed the boat.So I was pleasantly suprised when I got my sample of your new u-tip d-lux.Thanks Kristin |
Posted By: Cali-Kristin
Date Posted: Oct 26, 2006 at 11:25pm
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hflsales: Thank you. I know every business goes through it.
p.s. I'm a sucker for shoes! What's your website?
I'd love to check it out :oD
LHD: I'm on it ;o) I opened a couple more packs of hair so if anyone else needs a sample I'll be shipping more out tomorrow or Monday. The information for the sample is on this page:
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Posted By: Divavocals
Date Posted: Oct 26, 2006 at 11:27pm
Hey Kristin,
On a completely different note.. I wanna order some hair from you.. can we do this so I pay you for it now, and instead of shipping it you bring it with you Sunday??? (oh please oh please???) 
Divavocals2006-10-27 02:44:30 %! ied t`` $( b !, bb ,(,% ,%,!(%-,-- Bb ,
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Posted By: hflsales
Date Posted: Oct 26, 2006 at 11:35pm
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Kristin,
Here is one of my websites (I have more)
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Posted By: Divavocals
Date Posted: Oct 26, 2006 at 11:41pm
"``$(&$ , `` " C.F.M. shoes!!! Ooooooooo.... I LOVE IT!!!! 
%! ied t`` $( b !, bb ,(,% ,%,!(%-,-- Bb ,
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Posted By: TanglesRC
Date Posted: Oct 27, 2006 at 1:44am
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kristin- in all the responses i have ever seen u write, you always say it so nicely and with kindness, this person is evident they want to stir things up - ignore them and choose to not do business with them. Sounds like stupid threats. there has got to be a site or something to report threating asses.
dont worry girlfriend we all got cha back. ), Ahg `dapd , .,` % $ ` $)-%,,,
, ,"
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Posted By: Darling Nikkie
Date Posted: Oct 27, 2006 at 2:42am
Kristin: I ordered some stuff off your website and as usual you're very quick with responding to questions etc.
Don't let some hysteric a-hole intimidate you.
You know who you are and your customer service is the best!!!
We're all behind you sweetie!!!
Oh and your pets are cuuuuute!!!
ps: you posted diy pics of how you do the fusion on yourself. I can't seem to find them...do you remember where it was?
 ,% Rh da dbd !.$ p ) 4b .$% !$!,$ %$% ),b`
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Posted By: asinnamon
Date Posted: Oct 27, 2006 at 8:35am
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Don't sweat it!! You do a wonderful job with your business! You have proved that time and again here on this board alone, I can only imagine the service you give your customers in your shop! YOu are beautiful and kind and this shows thru in your customer service.
I used to work for a real a**hole. He acted alot like the person in your emails. Always wanted something for nothing and wanted it yesterday. He always expected people to bow down to him and when they didn;t he had a hissy fit. I usually got the job of telling these people his wishes, what a joy! Example: He once got angry with me because AT&T shut off his 800 number after he told me not to pay the bill for 3 months. Why you may ask, well, because he wanted them to lower his rates. I mean, come on, it's at&t for crying out loud!
Another example: HE wanted me to tell the owner of the office building we were in that they needed to redo the plumbing in the men's room because everytime he went #2 he plugged the potty!! Good lord! I never did pass on that message!
The moral of my rant is that you can't please everyone, especially spoiled little brats who think they can get thier own way by being a bully! asinnamon2006-10-27 08:35:58
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Posted By: B.B.
Date Posted: Oct 27, 2006 at 10:09am
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OMG!! ...and she thinks she's going to do business with you - is surprised you got the impression she didn't want to order...????????
My experience with your products and service has been nothing but wonderful. BTW - my hair arrived yesterday, it's G-O-R-G-E-O-U-S. Can't wait to install this weekend. I played with it for longer than I'll admit here trying to decide what blends I was going to make, installation pattern...and on...and on... I'll just say I was getting strange looks from everyone else there... 
I agree that you should track the IP address, she's threatening you & your livelihood. Even spells it out - take this as a threat. I believe you can take action for that alone. Online harassment is taken seriously these days.
Try not to let it get to you. There will always be people who need to try to tear you down and bully you for whatever messed up reason of their own, but truth is that's their problem. You do great work, and don't need any HR training in my book. I have emails to prove that you go above & beyond to help with questions - and we both know we had a lot of back & forth regarding colors & pictures this last time!!!
Keep your chin up & have a great weekend! Success is the sweetest revenge. 0!!) B! ha`p e % ($`` !4 ` ),%!
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Posted By: malibu
Date Posted: Oct 27, 2006 at 12:24pm
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Wow, how crazy can people be? I don't understand why this person thinks
they'll get better service if they're nasty??? It does sound like a
fake person just starting trouble. Hopefully they will leave you alone.
(
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Posted By: Naked Eye
Date Posted: Oct 27, 2006 at 12:56pm
This sounds familiar to me?? Anyone else feel this weird feeling?? Am I paranoid? I don't know, if I think who it might be, I have no idea why *that person* would be trying to bash kristin...
Anyways, personally, I've had to contact YHS and ordered from them, and I've gotten nothing back but wonderful service, and GREAT products and F-A-B hair!!
Some people just really don't realize companies have outside lives and do the best they can. Usually with companies I give them a week or so to respond, because I know it's not something they HAVE to do. Why is this person in such a rush?
It's your job to answer questions about your hair and products, but it's not your job to answer about techniques and what works best. That's questions more or less to ask on here before ordering. I would never e-mail another company that sells hair and ask them how to do hair extensions!
Not to mention the whole U-tip thing, I was like HUH? What was that question? And I find it funny no one came on here to say anything. Maybe because that person is blocked??
I don't know, Kristin, you do a fab job, and you are not going to be homeless in my eyes any time soon!!  Also, even with all that bashing, you handled it like a true professional, that's the moment of truth...Goodwork!
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Posted By: Amanda8Beechwoo
Date Posted: Oct 27, 2006 at 3:06pm
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WTF I can't believe this, I'm feeling guilty like I should know who this is seeing as they've specifically brought up the bohyme thread. I just want to say that I am in no way affiliated with the person or know who it is, jesus do things never lie lol x @`d` $%re ,( (b` $$,b` .2 )!-!,$!,!-,%(@r '.
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Posted By: sherrie215
Date Posted: Oct 27, 2006 at 4:46pm
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sheeeesh Amanda I hear ya girl, I certainly felt put in an 'odd; spot that MY name was brought into it. Whoever this person is certainly hasnt contacted me....nor do I know who it is. Apparantly this person has been around this forum for a hella long time to bring up that Bohyme thread that was from ages ago. $- P cn`dp0% 00BB .64b" !( %($%,!)$!!!!8br 0
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Posted By: Cali-Kristin
Date Posted: Oct 27, 2006 at 5:52pm
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Thanks again everyone!
Naked Eye- I agree with you. Poose thought the writing was familiar too.
Amanda- I know it's not you darlin' and I would never think you could ever write that so please don't worry 
She wrote me again this morning- she's not too happy that I posted her emails. She claims the emails she sent me yesterday were not from her email which included a work signature and address in Canada. Now, writing from a yahoo account under a different name, she says she really lives in L.A. and is not a member of the boards... Riiiiiiiiight 
Sherrie- Sorry your name was brought into in hun. At least she says you have great service 
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Posted By: Divavocals
Date Posted: Oct 27, 2006 at 6:26pm
< ``. $ )$A ha
She's mad because you put her a$$ on front street before she had a chance to make good on her empty, extortionist-like threats..
I'm just gonna put this out there and let it marinate.. This CRAZY (yes I said it.. CRAZY) broad is a liar!!! Now she's from L.A.??? ummmm pardon me that's bull$h!t!!!!
If she's from L.A., then why oh why did she say this in her e-mail:
[quote]How long does international usually take to arrive to Canada and how do I go about placing an order properly for here?[/quote]
She's full of it, and a WASTE of the space she takes up in this world.. If she's reading this tell her to go away and take her business ELSEWHERE!!! Plenty of places to buy from as she so aptly pointed out.. So she should take her act right on down the road and let this be..
Divavocals2006-10-27 21:34:56 %! ied t`` $( b !, bb ,(,% ,%,!(%-,-- Bb ,
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Posted By: AfroPuffs
Date Posted: Oct 27, 2006 at 7:16pm
| "``$(&$ @@@ &
wow... is all I can say.
Those 8" heels are an accident waiting to happen. Someone could seriously break their ankle in those things. Do you have any good stories about your customers that buy these kind of shoes? I'd love to hear some.
Do you sale any regular shoes? Like one's you can buy at Macy's? I like cute, different shoes... but not that different. I also love shoe/handbag combos
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Posted By: Shirilyn
Date Posted: Oct 27, 2006 at 10:06pm
Someone has nothing else better to do Kristin, it's totally obivious that someone is "hatin" on you. I love your customer service, keep up the good work. It show's that this person is a fraud because they were stupid enough to want to pretip a Utip!!!!!Duh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Shiry ( $ )gfa$epa !!$,bb /4$`` ( ) %($%,!)-,!%$`b ,"
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Posted By: lucky chick
Date Posted: Oct 27, 2006 at 11:41pm
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geez, that chick is really having a flare up. WTF?!
Hey I have sent two people to your site this week! why? Good service, good product, good person! lucky chick2006-10-27 23:54:39
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Posted By: lucky chick
Date Posted: Oct 27, 2006 at 11:55pm
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How do you spell Flare Up?
J-E-A-L-O-U-S
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Posted By: Cali-Kristin
Date Posted: Oct 28, 2006 at 2:10am
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"They are absolutely right (Hairtalk Members) in saying I did not use my own email account, I am in LA and not a member of Hairtalk."
Diva- OMG, how did I miss that! I forgot there was an international border between LA and Orange County. Does this mean I need my passport to go to Long Beach this weekend???
hflsales- I forgot to tell you- I love your shoes! I've found my way on to your site a few times in the past. I have quite a few clients who are dancers, go-go girls etc. so I'll pass along your name. If you have any business cards I'd be happy to set some out for my clients.
Shiry- Haha, that's why I didn't understand her first email.
Thanks Lucky Chick- You rock!
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Posted By: elvira
Date Posted: Oct 28, 2006 at 6:25am
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So obviously madeup crap from someone that thinks they can hurt you by slamming your name. I wouldn't pay it any mind Kristen, we all know you are an upstanding business woman with integrity. Could possibly be someone that thinks they are in competition with you. People really can be so petty. Who has time? Just remember that hurt people HURT people. Happy people want everyone else to be happy and prosperous. Got to feel sorry for that type of person that wants to slander others for no reason.
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Posted By: gsmilie
Date Posted: Oct 28, 2006 at 6:01pm
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Kristen, don't let it bother you, we've got your back!!!
You know that you have a great shop and customer service, and so does all the "legitimate" memebers of this board!!
You are great and you are willing to help everyone, I really appreciate all that you did for my friend that ordered hair from you and had a shedding problem with it. YOU REPLACED it, in fact, YOU contacted me and offered to replace the pack of hair, no questions asked!! After it I installed it for her again, and she had the same problem, YOU OFFERED to give her a pack of wefted hair. You never even questioned how she took care of her extensions or if it was a "user" problem, because it was the second time that she had the same issue, I couldn't let you send her anymore hair, as I felt that my friend was either doing or not doing something to her extensions. I didn't want you to be out anything more than what you already were. What I am trying to say, is that you have TERRIFIC, WONDERFUL, and PROMPT customer service and I would have no problem ordering from you or sending someone to your site.
Like I said earlier, "we" got your back girl!!!
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Posted By: hflsales
Date Posted: Oct 28, 2006 at 6:22pm
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Kristin, you are so sweet! Thank you for telling people about my site. I really appreciate it.
AfroPuffs, I don't really have any great stories but I have some outrageous pictures of some of my cross-dressing customers in the heels.
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Posted By: *erica*
Date Posted: Oct 28, 2006 at 6:36pm
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Okay...so I have been a "lurker" on this site for a long time now, but I just wanted to say that my experience with yourhairshop.com has been excellent. The quality of the products, the customer service (Kristin has often answered my e-mails within minutes!!) it has been above and beyond.
Sorry some nut is trying to cause trouble! Kristin you are doing great!!
! B` h`pt`d (: Bb ),$ R ,*) $ !)%($ $!0 ` $
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Posted By: Hulamom
Date Posted: Oct 28, 2006 at 8:17pm
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Kristen -
Just chalk it up to another nutcase who thinks she's entitled to instant gratification.
I have NOTHING but praise for yourhairshop.com & your customer service!!! As a matter fo fact, when I put a question on the hair talk board about D-Lux you contacted me directly & offered to resolve any issues.
Your response to my problem and your gracious resolution has put me on your fan list forever.
She won't get far posting anything negative on this board. But - you might consider contacting an attorney if she does & just have him/her send off a nice little "stop this crap immediately or else" letter.
Keep the faith - We're all behind ya on this one!
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Posted By: Naked Eye
Date Posted: Oct 29, 2006 at 7:44am
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