Your Hair Shop runs a bad business

Wow, me too!

I thought she seemed like a really sweet person on here!

I ordered from her shrinkies, and received them without a problem.

My only problem with the shrinkies was that they did not work.  I did a full head install, which took forever and then within a day they all slipped right out.  Some of them melted funny too.  I had my wand on low heat too and they still split right down the center.

I am sticking with shrinkies.net for products.  Their shrinkies, as well as other items were all perfect and I couldn't have asked for more from a company!

OMG!!!  I am so sorry that you have had to deal with this.  It just goes to show that when money is involved people will just get down and dirty!!!

Hopefully she will see this post and get a clue that you can't treat customers like that and get away with it.

I truely belive in Karma, what comes around, goes around.

I would still pursue the paypal issue, you deserve your money back!!  Do you have any shipping reciepts and delivery confermations that you sent the hair back?

Good luck and keep us posted.

Yeah defintly keep us posted!

That is SO ridiculous!  It is good you are making people aware of this issue, hopefully people will think twice before shopping there, if that is the way they run a business!

Yikes - I can't help but think there must be a terrible misunderstanding going on here...

I recently purchased some D-Lux in shoelace style ( and,by the way, there is a comments section in paypal to write specifics about your request as I used it to request shoelace tips...) and received it fast with no issues.  I have never had a bad experience with YourHairShop, or with Kristin.  This is what makes me think there must be some misunderstanding.  I hope things get cleared up.

yea..  i did the same as aphrodite and specified in the comment box and i got the shoelace tips ok..

but i hope everything works out...

im sure you'll work it out! best of luck though.. i hope everything gets settled amicably !

That is SO ridiculous!

I have to agree with you on the shrinkies, they really suck and I would never order them from there again.  Mine all fell out within a day if they didn't split when I was heating them.

I am really astounded by that email!  Something like that is stealing, as it was mentioned before, she doesn't have the right to decide how and if she will refund you.

Looks like this is a business that won't be lasting long.....

It is NEVER a good idea to threaten a customer, especially if the customer has a legitimate complaint, that is simply unprofessional! 

[QUOTE=tjoh99]

-----Original Message-----
From: YourHairShop.com [mailto:info@YourHairShop.com]
Sent: Wed 2/1/2006 2:00 PM
To: Orourke, Trina
Subject: RE: Refund?

If you continue with your Paypal buyer complaint and it is granted in our favor we will no longer offer you your $200 store credit for
putting us through that. If you drop your Paypal complaint we will be more
than happy to offer you your $200 towards anything we sell and we can even
ship it out to you today.



Sincerely,

YourHairShop.com
[/QUOTE]

That is just wrong, wrong, wrong!!!!

She should be bending over backwards trying to get the right product to you, and making sure that you are happy.  The highest compliment is a referal.  A store closer would be to act the way she is acting now!!

You just can't treat people in the way that she is treating you, not only is it bad business, but it is bad KARMA!!!

Good luck!!

I did and still do have some packs of the shoelace tips but they were picked up rather quickly by some of our local salons in the area which is why I never added them to the site. Many of you did order them from me and you WERE able to write that you wanted them in shoelace tip in the comment section of you order just as 'frantic' snd 'aphrodite' confirmed above. I do not understand how she is the only one who would have been unable to make a comment in her order- it's not as if the format of the site changes from peoson to person. 

tjoh99 did order 2 packs of the D-LUX hair in kera-tip with no comment on her order about changing them to shoelace tips. She did send an email out to us to correct her mistake of not specifying it in her order but her subject line in her email said nothing about her order or it needing to be changed. On our 'contact us' page the very first option is 'click here to contact us about making a change to your order' that option will automatically enter the subject line 'making a change to an order' It's not necessary that you contact us this way but it is there to help us sift through emails. If the subject line would have mentioned anything about a order it would have been opened and processed immediately. When we print out all packing slips each morning we scan all of our emails to make sure no one had needed anything canceled or changed and nothing was seen that day due to her subject line not reflecting her email. I don't have a chance to get back to 30 emails before I pack and ship all orders so if you've got something important to say it would be a good idea to at least put a note of it in the subject line. Her order was shipped out first thing in the morning and her email was not read until later that evening. I have apologized many times for not catching this for her but I had given her specific instructions to add it in the comment section of her order as many of you did so her order would arrive correctly.

She contacted me via email letting me know the color of the hair was wrong and she was sending it back to exchange it for another color. I replied that i would be looking for it to arrive. It came quickly by mail and I emailed her to let her know I had recieved it and to let me know what I could ship her back out so I could ship it out that same day. She mentioned that she was only about 45minutes away and that she wanted to send someone to pick it up that same day. I shouldn't have allowed her to try this because whoever she sent was unable to find us (the door can be tricky to find here in our building but this is not my fault). Please note if she would have allowed me to ship it to her I would have re-shipped it out for free and she would have had it the next day. She blames me that she paid someone $75 to come pick it up and that she came back empty handed- we were here all day so there is no reason they should have come back with nothing.

She said she didn't want to pay to have the person come back by so to please ship it to her. I replied 'no problem, please just confirm what you'd like.' I got a return email that stated 'I just went and bought some hair at a beauty supply store-  please refund my money'. I wrote her back and reminded her of our policy that we do not offer refunds and that she is more than welcome to keep her credit with us or have us ship her out anything else with her credit. Our policy is written on both of our online shop pages very bluntly and it is also written on each and every packing slip so she is more than aware that we no not offer refunds, just exchanges. She responded by filing a Paypal claim. I had nothing to do with the claim and I had nothing to do with the response that was given for my side of the claim- Paypal automatically pulled the shipping information and never gave me a any 'respond to seller' option. I sent her many emails telling her we have a policy for a reason and just because you bought hair elsewhere did not change our policy. We were and still are more than willing to offer her an exchange.

If she would just let me know what she wanted I would package it up and ship it this very second but she has chosen not to. When you buy from a online shop you agree to their policy and many sites do not even offer an exchange like we do. I have always been more than helpful to each and every one of you and I tried over MANY emails to resolve this with her as she threatens to take me to small claims.

Tjoh99 you still have $200 credit- If you'd just tell me what you want I'd get it out to you right away. If you don't tell me what you want I will ship you out exactly what you sent back to me in an effort to resolve this.

It's a very sad situation and I'm sorry it was brought out to the boards for all to read but please know that we have sent her many emails asking lettign her know she has $200 credit and she can choose whatever she wants from the shop and we will even ship it to her for free.

~Kristin

I NEVER have slammed Shrinkies.net and there's no way I ever could have- I have not tried any of her products. You are obviously trying to start something and it's eally not fair. Tangles and I have talked about Shrinies.net over IM and she can confirm that I've never said anything bad about the company. Many emails come in about how D-LUX compare to Lush and I've always replied that I have not had a chance to try the Lush so I don't know. MANY of you who have PM'ed me can more than verify that.

As for the email she copy and pasted above I wrote her back and apologized for that sounding bad with this last email I wrote her: